Frequently asked questions

What are the shipping options?

Lux Light Art is only able to offer free shipping through in Canada and USA. This will be through Canada Post Shipping or FedEx. Please contact us if you would like Express shipping. Keep in mind that Express shipping will cost you extra. Shipping usually takes 2-3 days after payment and packagaing has been processed. Shipping will only take place on weekdays and not on the weekends.

What do I do if I received a defective order?

We at Lux Light Art take great care in the packaging of our products, but if you do receive a defective product we would require you to mail back the product, and after assessing the return product the itel will be either repaired and sent back (at no extra cost to the customer) OR a refund will be processed straight away.

How do I contact your company if my question isn’t answered here?

The most easiest and effecient way to contact is is through email Luxlightart@outlook.com, where we aim to reply back within 48 hours.