REFUNDS

Refund Policy

Return policy for Originals & Custom Commissions:

  • Lux Light Art is committed to ensuring the 100% satisfaction of our art collectors. That's why once you’ve received an original artwork, we'll give you seven (7) days to decide whether or not you’d like to keep that artwork or return it for a refund.

  • You may return any eligible artwork provided that it is returned to the artist in its original condition and packaging.

  • Return shipping will be paid by the customer.

 

Return Policy for Prints: 30 day money back guarantee

  • Prints can be returned directly to our supplier pictorem.

  • "We want to give you the confidence to give Pictorem a try, by offering you a 30 day money back guarantee! If you're not 100% happy, send us back the product(s) and receive a full refund."

  • See supplier's website for more details: https://www.pictorem.com/quality.html 

 

Return Policy for Pillows: 30 day money back guarantee

  • Pillows can be returned directly to our supplier. Please contact us to make arrangements (luxlightart@outlook.com)
  • We have complete faith in our products, to the extent that we are proud of them. Any errors in material, design or printing will be fully refunded or re-produced and shipped with no additional cost to you. WE WANT YOU TO LOVE THE PRODUCT YOU GET, NOT JUST LIKE IT

 

Damages to original or Custom Commissions during shipping: 

  • If there is damage incurred during shipping of the piece, please contact us to make arrangements. 

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Copyright of all artwork by original artist, Nathalie Collin Martin of Lux Light Art

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